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You shall not host, display, upload, modify, publish, transmit, update or share any information which:
You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.
You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.
You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.
You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms Trendinneed, Flyte, Digiflip, Flipkart, Trendinneed.com, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Trendinneed or sellers on platform or otherwise tarnish or dilute any Trendinneed's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or Trendinneed's systems or networks, or any systems or networks connected to Trendinneed.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or overemphasize the attributes of such products or services so as to mislead other Users in any manner.
Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.
Trend In Need shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not render Trendinneed liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Trendinneed's Website.
You understand, accept and agree that the payment facility provided by Trendinneed is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection, and remittance facility for the Transactions on the Trendinneed Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Trendinneed is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Trend In Need makes no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Trendinneed is not responsible for the supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Trademark, Copyright, and Restriction
This site is controlled and operated by Trendinneed and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights. The material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Contents Posted on Site
Trend In Need is an online platform where vendors products will be shared with a wide base of customers as well as Reseller.
So please provide the best Wholesale price.
As Vendors are best placed to know the value of the product, Trend In Need allows the Vendors to decide the customer's price which will be displayed on the website and mobile application. For COD, the customer will be charged extra. (In case you not interested in the COD process, on any particular product, you can mention in the description
"COD not available on this product"
For the first fortnight, payments will be settled the next business day of all confirmed order, packed and ready to dispatch. After, it will be done every week. An invoice will be generated every month. In case of any issue in the Invoice, it should be informed within 48 hrs of receipt of invoice. After 48 hrs no issues will be considered.
Vendors are allowed to decide the Customers/ selling Price & Our Commission & since we enable Resellers to sell to their customers, the prices listed on Trend In Need should be wholesale rates that are lower than that on any other online portal.
If it is found that you have listed the same product on another portal at a lower rate, you will attract a penalty equal to the listed product price on all delivered and pending orders.
The penalty will be the price difference x number of units sold since last activation, and a fixed penalty.
If you default on pricing more than 2 times, your account with Trend In Need will be permanently deactivated.
In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account. In case the Seller doesn't close the ticket in 2 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer All Returns and Exchanges due to above quality issue will attract a penalty.
We give an easy return facility also to our customer. In that case, no penalty will be charged to the vendor. We expect full support from our vendors so that customers get full satisfaction with us.
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller. Shipping cost for returning the product shall be borne and incurred by the Seller.
Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, the reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like. Points to be noted: The seller can always accept the return irrespective of the policy. If Seller disagrees for a return request, Buyer can file a dispute by sending us an email at
. Buyer needs to raise the replacement request within 2 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us on the Toll-Free Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:
Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:
Shipping was damaged Item was defective Item Dead on Arrival Item(s) were missing Wrong item sent Colour mismatch Print mismatch Fabric mismatch
An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.
In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after the return of the product, Seller shall be obliged to provide the replacement product to the Buyer.
In case Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to
In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement. If the Seller doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, a refund shall be processed in favour of Buyer and Seller shall be liable to refund the amount paid to the Seller. All shipping and other replacement charges shall be borne and incurred by the Seller.
DISPUTES (RESOLUTIONS) POLICY
Generally, transactions are conducted smoothly on Trendinneed. However, there may be some cases where both the Buyers and Sellers may face issues. At Trendinneed, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers. What is a 'dispute'? A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website. How does a 'dispute' occur in the Marketplace? Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party and not being completely satisfied with the resolution of their complaint/issue. It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved. How is a 'dispute' created? Whenever there is a disagreement, the Buyer can write to
, while the Seller can write to
, in order to raise a dispute. Disputes can be raised at a particular transaction level. What are the various types of 'disputes'? Following are the indicative examples of potential disputes:
Wrong item received
Item Not as described
Damaged or Seal broken on Product Part/Accessory missing Item not Compatible Seller Description/Specification Wrong Defective (Functional issues) Product not working and Manufacturer claims invalid Invoice In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Trendinneed will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund. For any breach of compliance, the vendor may be charged a penalty. Trend In Need reserves the right to cancel the membership of a repeat offender.
Disputes via Chargeback
Whenever a chargeback (CB) comes from a payment gateway/bank, the following situations may arise:
Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies
Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies.
Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state "Powered by Trendinneed" and failing to do so Seller will be liable for chargebacks (as applicable).
Item not as described - meaning the item is not what Buyer expected. The dispute will be decided in accordance with the dispute policies.
Email Abuse & Threat Policy
Private communication, including email correspondence, is not regulated by Trendinneed. Trend In Need encourages its Users to be professional, courteous and respectful when communicating by email. However, Trendinneed will investigate and can take action on certain types of unwanted emails that violate Trendinneed policies.
Threats of Bodily Harm - Trendinneed does not permit Users to send explicit threats of bodily harm. Misuse of Trendinneed System - Trendinneed allows Users to facilitate transactions through the Trendinneed system, but will investigate any misuse of this service. Spoof (Fake) email - Trendinneed will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab. Spam (Unsolicited Commercial email) - Trendinneed's spam policy applies only to unsolicited commercial messages sent by Trendinneed Users. Trend In Need Users are not allowed to send spam messages to other Users. Offers to Buy or Sell Outside of Trendinneed - Trendinneed prohibits email offers to buy or sell listed products outside of the Trendinneed Website. Offers of this nature are a potential fraud risk for both Buyers and Sellers. Trend In Need policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards. Violations of this policy may result in a range of actions, including: Limits on account privileges Account suspension Cancellation of listings Loss of special status Other Businesses Trend In Need does not take responsibility or liability for the actions, products, content, and services on the Website, which are linked to Affiliates and/or third party websites using Website's APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, Trendinneed assumes no responsibility for examining or evaluating the products and services offered by them. Trend In Need does not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Trend In Need does not endorse, in any way, any third party website(s) or content thereof.[/vc_column_text][/vc_column][/vc_row]
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