Product Quality & Assurance:

• Products are handcrafted by skilled artisans in rural India, making each item unique.
• Embrace the imperfections and irregularities of handloom products, as they reflect the beauty of handcrafted art.  Product images are for representation purposes only
• Rest assured that we stand by the quality of our products and offer exchange, return, and refund options for eligible product categories if you are not completely satisfied.
• These policies apply only to online orders placed through our official website, with some products not eligible for exchange or return.
• Join our community of satisfied customers and experience the charm of handcrafted products.

Shipping Policy:

• Estimated dispatch time: 3-4 business days for most products (may vary for hand-painted/hand-dyed items).
• Delivery time: 5-7 business days from dispatch via trusted courier partners, including Delhivery, DTDC, and Blue Dart.
• Shipping Charges: We offer free shipping on all prepaid orders. For Cash on Delivery, a nominal ₹49 charge applies (inclusive of all taxes).
  Note: For COD orders, confirmation is required via WhatsApp or Email. If not confirmed within 7 days, the order will be placed on hold and may be automatically cancelled.
• We do not offer expedited services at this time, but we will notify customers if we introduce them in the future.

"Delivery timelines are indicative and may vary due to external factors such as weather, strikes, or courier delays."

Cancellation Policy:

• Prepaid orders (domestic and international) cannot be cancelled.
• Postpaid orders can be cancelled only while in processing status; cancellations are not allowed once the order is shipped.
• For postpaid cancellations, contact us at info@trendinneed.com or WhatsApp on +91 9511675301.
• Customers must review and accept the cancellation policy before purchasing.

*Trend In Need reserves the right to cancel any order in case of unforeseen issues or stock unavailability.”

Return & Exchange Policy:

• Returns are accepted only for:

  • Damaged products

  • Defective products

  • Incorrect items received

• We do not accept returns or exchanges for:

  • Change of mind or personal dislike

  • Minor colour or design variations in handcrafted items

  • Any issue not caused by our error

• To initiate a return:

  • Contact us within 2 days of delivery

  • Share clear photos and videos of the product issue

  • Use either:

    • WhatsApp: +91 9511675301

    • Email: info@trendinneed.com

• Once the return is approved:

  • Our team will arrange a pickup within 3 business days

  • Ensure the product is:

    • In original condition

    • Unused, with all tags and packaging intact

• 🛡️ Return Handover Guidelines

  • Take a photo or video while handing the parcel to the courier partner

  • Collect a pickup receipt from the courier partner as proof of return

  • If the courier does not seal and scan the parcel in front of you, please insist on it or report it immediately

  • In case the returned product does not match the item originally shipped to you, or if the product is tampered with, Trend In Need will not be responsible for any refund

• False or baseless claims will not be eligible for return or replacement

Refund Process & Timeline:

• For Cash on Delivery (COD) orders:

  • Refund will be processed to your bank account within 24–48 hours after the product is received and verified

• For Prepaid orders:

  • Refund will be processed within 2 business days

  • It may take 7–10 business days to reflect in your account

• If the refund is delayed beyond 15 days, you are advised to raise a chargeback request with your bank

❌ Non-Refundable Charges

• ₹49 Cash on Delivery (COD) fee

• Original shipping cost, unless the product was damaged or incorrect

🔁 Coupon Code Refunds (If applicable)

• • Coupon codes provided in place of refunds are valid for 1 year from the issue date

  • After 1 year, the coupon will expire automatically

  • No extensions or reactivation of expired coupons will be provided

  • Trend In Need will not be responsible for unused/expired codes

*All refunds  & exchanges are subject to successful quality checks of the returned product.

Return Shipment:

• Trend In Need will arrange return shipment and may take 10-12 days for delivery.
• Once received, a quality check will be completed within 24-48 hours, and refunds will be processed within 15 days.
• For exchanges, a coupon code will be issued for the value of the returned product, which can be used for future purchases

Colour Variations:

• Colours shown on the website represent the colour family of the product, not the exact shade.
• Slight colour variations due to lighting or photographic effects are not considered defects.
• Returns/exchanges for colour differences will only be accepted if the wrong colour was sent.

*Colour representation may also vary across devices and screen types

RTO (Return to Origin) Orders:

• If a COD order is refused or undelivered, Cash on Delivery will be disabled for all future orders from the customer.

• If a prepaid order is refused or undelivered, the shipping cost will be deducted, and the remaining amount will be refunded via a coupon code for future use.

• 🚫 Open Delivery Policy (For All Orders)

  • Open delivery is strictly not allowed, whether the order is Cash on Delivery or Prepaid.

  • Neither Trend In Need nor our courier partners permit customers to open or inspect the parcel before accepting it.

  • If the customer opens the parcel at the time of delivery without authorisation:

    • Trend In Need will not be responsible for any issues such as damaged, missing, or tampered items.

    • No refunds or replacements will be issued in such cases.

Discount Offers Terms:

• Discounts apply only during the promotion period and may not include categories like Dupatta or lining materials.
• If a product is unavailable, discounts will apply based on the ordered quantity, not the dispatched quantity.
• If products are returned, discounts will be adjusted based on the number of accepted products, not the original quantity ordered.
• Trend In Need reserves the right to change or stop discounts at any time without prior notice.

Jurisdiction:

• Any disputes will be subject to the exclusive jurisdiction of courts and authorities in Mumbai.